Returns & Exchanges

Due to the perishable nature of our recipe boxes, we cannot accept physical returns of food items, but we are committed to ensuring you are 100% satisfied with your meal experience. If any part of your order arrives damaged or missing, please contact our support team within 24 hours of delivery for a full resolution.

1

Document the Issue

Take clear photos of the damaged items, incorrect ingredients, or packaging issues as soon as you unpack your WowzaBox.

2

Contact Support

Email our freshness team at [email protected] with your order number and the photos within 24 hours of receipt.

3

Review Process

Our culinary quality team will review your claim within 1 business day to determine the best course of action.

4

Receive Credit or Refund

Approved claims will receive an immediate digital credit toward your next box or a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing